FAQs
Everything you need to know about shopping with Minoo. If your question isn't answered here, our team is just a message away.
How do I place an order?
Shopping with Minoo is simple:
- Browse our collection and add your favourite items to the cart.
- Click Proceed to Checkout.
- Enter your contact and shipping information.
- Choose your preferred payment method.
- Review your order and click Complete Order.
- You'll receive an order confirmation via email or SMS.
Note: You do not need to create an account to place an order.
How do I pay with Cash on Delivery (COD)?
If you choose Cash on Delivery, simply:
- Select Cash on Delivery during checkout.
- Ensure your shipping address and contact details are correct.
- Keep the payment ready when your order arrives.
- Our delivery partner may contact you before delivery for confirmation.
How can I confirm that my order has been placed?
Once your order is successfully placed, you'll receive an Order Confirmation via email or SMS. If you don't receive a confirmation within a few minutes, please contact our customer support team.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only.
What are the delivery charges?
- Within Karachi: PKR 230
- Rest of Pakistan: PKR 400
- Free Delivery: On all orders of Rs 3,500 and above, anywhere in Pakistan
Delivery charges will be displayed during checkout.
How long does delivery take?
Orders are usually delivered within 3–5 business days within Karachi and 5–8 business days across the rest of Pakistan. Delivery to remote areas may take slightly longer.
Can I track my order?
Yes. Once your order is dispatched, we'll share your tracking details via SMS or email so you can monitor your shipment.
Can I change or cancel my order?
If your order has not been dispatched, please contact our customer support as soon as possible and we'll do our best to modify or cancel it. Once an order has been shipped, changes or cancellations may not be possible.
What if I receive the wrong or damaged product?
We sincerely apologise for the inconvenience. Please contact us within 48 hours of receiving your order with your order number and clear photos of the item. Our team will assist you with a replacement or return.
Do you offer returns or exchanges?
Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed and returned with its original tags and packaging. Full details are available on our Return & Exchange Policy page.
Do I need to create an account to shop?
No. You can place an order as a guest without creating an account. However, creating an account makes it easier to view your order history and check out faster in the future.
What sizes do you offer?
Our collection includes sizes for newborns, infants, toddlers and young children. Please refer to the Size Guide on each product page for accurate measurements.
Is Cash on Delivery available everywhere in Pakistan?
Cash on Delivery is available in most cities and towns across Pakistan. Availability depends on the delivery service in your area.
How can I contact Minoo?
We're always happy to help!
Email: minooshopify@gmail.com
Phone / WhatsApp: +92 315-6096466
Customer Support: Monday – Saturday, 10:00 AM – 7:00 PM