FAQs
Frequently Asked Questions (FAQs)
How do I place an order?
Shopping with Minoo is simple!
- Browse our collection and add your favorite items to the cart.
- Click Proceed to Checkout.
- Enter your contact and shipping information.
- Choose your preferred payment method.
- Review your order and click Complete Order.
- You'll receive an order confirmation via email or SMS (where available).
Note: You do not need to create an account to place an order.
How do I pay with Cash on Delivery (COD)?
If you choose Cash on Delivery, simply:
- Select Cash on Delivery during checkout.
- Ensure your shipping address and contact details are correct.
- Keep the payment ready when your order arrives.
- Our delivery partner may contact you before delivery for confirmation.
How can I confirm that my order has been placed?
Once your order is successfully placed, you'll receive an Order Confirmation via email or SMS. If you don't receive a confirmation within a few minutes, please contact our customer support team.
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
What are the delivery charges?
- Standard Delivery: PKR 250 nationwide.
- Free Delivery: Available on orders above 3500 within Karachi.
Delivery charges will be displayed during checkout.
How long does delivery take?
Orders are usually delivered within 3–5 working days with Karachi and 5-8 working days across Pakistan.
Delivery to remote areas may take slightly longer.
Can I track my order?
Yes. Once your order is dispatched, we'll share your tracking details via SMS or email so you can monitor your shipment.
Can I change or cancel my order?
If your order has not been dispatched, please contact our customer support as soon as possible. We'll do our best to modify or cancel your order.
Once an order has been shipped, changes or cancellations may not be possible.
What if I receive the wrong or damaged product?
We sincerely apologize for the inconvenience. Please contact us within 48 hours of receiving your order with your order number and clear photos of the item. Our team will assist you with a replacement or return.
Do you offer returns or exchanges?
Yes. We accept returns and exchanges according to our Return & Exchange Policy.
Items must be:
- Unused and unworn.
- Returned within the eligible return period.
Do I need to create an account to shop?
No. You can place an order as a guest without creating an account. However, creating an account makes it easier to view your order history and checkout faster in the future.
What sizes do you offer?
Our collection includes sizes for newborns, infants, toddlers, and young children. Please refer to our Size Guide on each product page for accurate measurements.
Is Cash on Delivery available everywhere in Pakistan?
Cash on Delivery is available in most cities and towns across Pakistan. Availability depends on the delivery service in your area.
How can I contact Minoo?
We're always happy to help!
📧 Email: info@minoo.store
📞 Phone / WhatsApp: +92 315-6096466
🕒 Customer Support: Monday – Saturday, 10:00 AM – 7:00 PM