Privacy Policy

At Minoo, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when you shop with us at minoo.store.

Information We Collect

When you place an order or contact us, we may collect the following details:

  • Your name, phone number and email address
  • Your shipping and billing address
  • Your order details, including items purchased and payment method
  • Basic browsing information such as pages viewed and device type

We do not collect or store your credit card or bank details. All orders are currently placed through Cash on Delivery.

How We Use Your Information

We use the information we collect to:

  • Process, confirm and deliver your order
  • Contact you about your order or delivery
  • Respond to your questions and support requests
  • Improve our products, website and customer service
  • Send you offers and updates, if you have chosen to receive them

Sharing Your Information

We share your details only where it is needed to run our store:

  • Courier partners: your name, address and phone number, so your order can be delivered
  • Shopify: our e-commerce platform, which hosts our store and processes order data
  • Legal authorities: where we are required to do so by law

We never sell, rent or trade your personal information to anyone.

Cookies

Our website uses cookies to keep items in your cart, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as expected.

Data Security

Your information is stored securely on Shopify's servers and is accessible only to authorised members of our team. While no online platform can guarantee complete security, we take reasonable steps to protect your data from loss, misuse and unauthorised access.

Marketing Messages

If you have subscribed to our emails or SMS updates, you may unsubscribe at any time using the link in the message or by contacting us directly.

Children's Privacy

Our products are made for children, but our store is intended for use by adults. We do not knowingly collect personal information from children.

Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct or update your details
  • Request deletion of your information, where we are not required to keep it

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back occasionally.

Contact Us

If you have any questions about this policy or your personal information, please reach out:

Email: minooshopify@gmail.com
Phone / WhatsApp: +92 315-6096466