Return & Exchange Policy

We want you and your little ones to love every Minoo purchase. If something isn't quite right, here's how our return and exchange process works.

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period cannot be accepted.

Conditions for Return

To be eligible, the item must be:

  • Unused, unwashed and unworn
  • In its original condition, with all tags and packaging intact
  • Free from stains, marks, perfume or any signs of wear

Items We Cannot Accept

  • Items bought on clearance or final sale
  • Items returned after the 7-day window
  • Items that are washed, used, damaged or altered by the customer
  • Items returned without original tags or packaging

Wrong or Damaged Items

If you receive the wrong product, a damaged item or a manufacturing fault, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will arrange a replacement or a full refund, and the return shipping will be covered by us.

How to Request a Return or Exchange

  1. Contact us on WhatsApp or email within the eligible period.
  2. Share your order number, the item you wish to return, and the reason.
  3. Our team will confirm your request and share the return address.
  4. Pack the item securely with all original tags and packaging.
  5. Send the parcel and share the tracking details with us.

Exchanges

Exchanges are subject to stock availability. If your preferred size or design is unavailable, we will offer you an alternative or process a refund instead.

Return Shipping Charges

  • Our mistake (wrong, damaged or faulty item): return shipping is on us.
  • Change of mind (size, colour or design preference): return shipping is paid by the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within 7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or easypaisa / JazzCash to the account details you provide. Original delivery charges are non-refundable.

Need Help?

Our team is happy to guide you through the process:

Email: minooshopify@gmail.com
Phone / WhatsApp: +92 315-6096466